At Momentum, we operate at the intersection of brand, product, and technology. Our projects range from crafting brand identities to developing digital products, all aimed at delivering meaningful experiences. As a Product Trailkeeper, you’ll ensure that these products continue to thrive post-launch.

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As a Product Trailkeeper, you’ll:

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• Take ownership of launched products, ensuring they are maintained, updated, and improved based on client requests.
• Manage day-to-day support requests, working directly with clients to address issues and implement changes, improvements, or fixes.
• Coordinate with developers, designers, and other team members as needed to implement extensions and new features.
• Handle a wide variety of maintenance tasks, from bug fixes to system updates, ensuring smooth product operation.
• Be the main point of contact for clients, offering expert support and guidance on the products you manage.
• Work with clients to understand their ongoing needs, from accessibility improvements to compliance adjustments.
• Oversee and implement smaller extensions, feature requests, or updates to existing products; escalate larger projects back to the Product Architect.
• Help with proposals, invoices, and ongoing client communication.

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Key Responsibilities:

• Manage ongoing maintenance tasks such as bug fixing for websites, webshops, or apps.
• Implement updates and improvements on existing products as per client requests.
• Handle accessibility adjustments and compliance updates (e.g., GDPR, accessibility standards).
• Provide ongoing support for various tools and platforms, ensuring they run smoothly.
• Set up and maintain CRM systems, newsletters, and other client-facing solutions.
• Manage client accounts and maintain key relationships, acting as the first line of support for clients’ ongoing needs.
• Organize and implement updates for internal tools and systems.
• Handle domain, server issues, and ensure smooth integration with various tools and platforms.
• Implement cookie banners and ensure GDPR compliance.
• Maintain and optimize social media integration, analytics, and other relevant systems.
• Create proposals for extensions, improvements, and new features as needed.
• Ensure products are fully maintained, streamlined, and ready for further development when necessary.

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Qualifications:

• Hands-on experience in maintaining and supporting digital products such as websites, webshops, and apps.
• Strong problem-solving skills, with the ability to manage and resolve client issues efficiently.
• Familiarity with a wide range of tools and platforms used in product maintenance.
• Understanding of GDPR, accessibility standards, and the technical know-how to implement compliance adjustments.
• Excellent communication and organizational skills, able to manage client relationships and support requests.
• Experience working with CMS systems, CRMs, and project management tools.
• Proactive and detail-oriented, with the ability to manage multiple tasks and clients at once.
• Strong technical understanding, with the ability to implement smaller product changes or work with developers to carry them out.
• Ability to balance the ongoing maintenance of products while supporting the architects in larger projects.

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If you're a detail-oriented, proactive individual who thrives in a client-facing role and enjoys maintaining and improving digital products, we’d love to hear from you!

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